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OpenText Cloud Managed Services

Accelerate cloud strategy with managed services experts

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OpenText Cloud Managed Services

Partner with OpenText experts to accelerate and de-risk cloud adoption

OpenText™ Cloud Managed Services aligns businesses with world class security requirements, application expertise and service level commitments, to provide teams with fast, secure and available solutions. OpenText manages the full solution stack with a single point of accountability for every facet of the cloud journey, including advisory, transformation and management services that cover applications, infrastructure and operations, all under a single SLA.

With Cloud Managed Services, organizations are always on the latest version of their solution. OpenText supports the deployment, integration, ongoing management and optimization of Information Management applications and infrastructure as well as delivering cost efficiencies, scalability, security and flexibility.

What is managed services?

Managed services help organizations to modernize their IT by leveraging the expertise of seasoned professionals to deliver focused application operations to a company. Managed services is designed to handle the daily operations of specialized applications, allowing in-house IT to focus on more strategic IT programs. It also frees up resources to focus on the core competencies of the business.

Why OpenText Cloud Managed Services?

  • Re-focus resources on business

    Running applications requires IT resources, knowledge workers and ongoing infrastructure investment that diverts budget and people away from focusing on business growth and innovation. Managed services can save organizations up to 30% and reduce capital investment as well as spending on system management and support costs.

  • Security and compliance

    Cybersecurity continues to be top-of-mind for CIOs and CTOs. Points of vulnerability multiply constantly in today's hyper-connected, digitally transformed corporate IT environments. Managed services security experts and compliance certifications ensure organizations are fully compliant with ever-changing guidelines and policies.

  • Outdated functionality

    Ensuring the entire IT estate is up-to-date is daunting. When applications are outdated it also leads to end-user dissatisfaction and even unsanctioned software work-arounds. With managed services, organizations are always on the latest version of Information Management solutions with the newest features available.

  • Streamline business processes

    Today’s complex IT landscape must be connected and able to securely share data anywhere. Managed services delivers any-to-any integration between the Information Management solution and other enterprise applications and systems. The OpenText team brings years of experience to simplify processes.

Featured components

OpenText Cloud Managed Services includes enterprise information management applications, cloud infrastructure and managed services operations.

  • Cloud operations

    Manages all infrastructure and operations, including platform, application, system, security, performance, availability and capacity management using ITIL best practices.

  • Business solution services

    Manages Information Management applications as well as providing support for customizations and integrations, application upgrades service requests and more.

  • Proactive support

    Detects and escalates performance and service disruptions in addition to 24x7 support. Includes a complete incident management policy as part of an ISO global information security framework.

  • Service management

    Provides a Service Manager for all aspects of the cloud managed services, from project initiation and onboarding to project conclusion for streamlined communications with a single point of contact.

  • Onboarding

    Includes cloud experts to scope implementation needs, including integrating existing systems with Information Management applications, and create a project plan with clear responsibilities and methodology.

  • Flexible cloud platform

    Optimally manages solutions in the OpenText™ Cloud or with one of OpenText’s public cloud partners, including Google Cloud, Microsoft Azure or Amazon Web Services, to realize up to 99.9% high-availability.

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