OpenText™ TeamQ Small team call center solution
Equip small teams with cost-effective call center capability
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OpenText TeamQ overview
Full contact center solutions provide powerful tools, such as call recording, quick activity readouts, automated attendant/IVR integration and more. Unfortunately, they are also designed and priced for very large teams of agents whose workloads are 100% phone-based. OpenText™ TeamQ bridges this gap with call center functions at small team price points.
OpenText TeamQ features
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Call management capabilities
Directly manage calls, eliminating the need to invest in Computer Telephony Integration (CTI).
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Call center capabilities
Gives agents desktop control with informative screen pop-ups, automated attendants, call recording functions, reports and a supervisor interface.
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Automated and uniform call distribution capabilities
Distributes calls quickly and efficiently to replace hunt groups.
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Perfect for small-knowledge worker teams
Cost-effectively supports up to 50 teams of up to 25 agents each.
OpenText TeamQ benefits
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Improve caller satisfaction
Allow callers to leave a message or callback number and automatically reroute calls based on queue length or wait time.
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Get the right calls to the right agents
Enable agents to select the calls they are best qualified to handle, either due to expertise or previous interactions with the caller.
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Boost efficiency
Deliver information to agents through database and automated attendant integration prior to answering calls.
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Train and manage
Track performance and provide feedback with call recording, a supervisor interface and reporting.
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Build teams with remote workers
Link staff into virtual call center teams from anywhere in the world.