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Experience Cloud

OpenText Exstream

Modernize customer communications to deliver exceptional experiences

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See how Exstream delivers highly personalized, engaging customer experiences

OpenText™ Exstream™ allows business users to design and deliver ultra-personalized, consistent, compliant communications to optimize customer journeys. This omnichannel Customer Communications Management (CCM) solution powers data modernization, enabling organizations to drive relevant and insightful communications across customer-preferred delivery channels and formats.

Why choose OpenText Exstream?

  • Enterprise-class performance

    Leverage a containerized, cloud-native, microservices architecture that delivers proven, enterprise-class performance for high-volume and on-demand communications.

  • Comprehensive customer journey

    Go beyond customer journey mapping to holistic journey management, comprehensive journey analytics, orchestration, content creation and delivery on all customer channels.

How OpenText Exstream can benefit business

Discover the advantages of using OpenText Exstream

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  • Personalize customer conversations

    Boost customer engagement, drive revenue and increase brand loyalty with personalized communications and content.

  • Increase customer satisfaction

    Leverage known customer data to build relevance and trust from acquisition to retention.

  • Reduce costs

    Save time, money and technical resources by leveraging dynamic templates and automating document processes within a single CCM solution.

  • Mitigate risks

    Utilize an enterprise centralized CCM solution to ensure the approved content is available and used according to effective dates, jurisdiction, regulations, location and other criteria.

  • Maximize customer lifetime value

    Uncover essential data using an intuitive customer engagement platform to analyze interactions and improve future communications throughout each touchpoint.



  • Containerized cloud communications

    Supports movement to the cloud with thin client and containerized design, author, edit and orchestration capabilities.

  • Support mobile customer communications

    Enables the design of responsive communications with outputs that scale and flow regardless of device or screen size.

  • Easy content authoring

    Empowers non-technical users with an easy-to-manage CCM solution to craft, edit and personalize content as well as create rules (content and business) without IT involvement.

  • Customer engagement analytics

    Allows tracking message delivery and responses and automatically responds to failures or bounce-backs through an unlimited number of failover channels.

  • Simplified rationalization and migration

    Eliminates content duplicates, cuts down on similar templates and simplifies migration with rationalization tools that reduce upgrade costs.

  • Integration everywhere

    integrates with multiple application, including ERP, CRM and the OpenText Experience Cloud, for native message delivery across channels, digital asset management, web portals, journey orchestration, customer profile data and archive/retrieval.

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Take advantage of OpenText and partner services



OpenText offers deployment choice and flexibility for OpenText Exstream

Professional Services

OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.


OpenText helps customers find the right solution, the right support and the right outcome.


OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.


Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.

Leaders trust OpenText

See how customers are succeeding with OpenText Exstream

More customer stories
BlueShore Financial logo

BlueShore Financial delivers tailored client communications with OpenText Exstream

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NAV logo

NAV consolidates customer communication platforms with OpenText

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Yorkshire Building Society logo

Yorkshire Building Society improves customer communications with OpenText

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Broadridge logo

Broadridge personalizes billions of communications per year

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Exstream resources

What is CCM (Customer Communication Management)?

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How to center customer communications in your first-party data strategy

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How to improve donor relations with personalized communication

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OpenText Exstream for Healthcare

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OpenText Exstream for Financial Services

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OpenText Exstream Content Author

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OpenText Exstream Empower Editor

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