OpenText Exstream
Modernize customer communications to deliver exceptional experiences
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Overview
OpenText™ Exstream™ allows business users to design and deliver ultra-personalized, consistent, compliant communications to optimize customer journeys. This omnichannel Customer Communications Management (CCM) solution powers data modernization, enabling organizations to drive relevant and insightful communications across customer-preferred delivery channels and formats.
Why choose OpenText Exstream?
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Enterprise-class performance
Leverage a containerized, cloud-native, microservices architecture that delivers proven, enterprise-class performance for high-volume and on-demand communications.
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Comprehensive customer journey
Go beyond customer journey mapping to holistic journey management, comprehensive journey analytics, orchestration, content creation and delivery on all customer channels.
How OpenText Exstream can benefit business
Discover the advantages of using OpenText Exstream
Read the white paper-
Personalize customer conversations
Boost customer engagement, drive revenue and increase brand loyalty with personalized communications and content.
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Increase customer satisfaction
Leverage known customer data to build relevance and trust from acquisition to retention.
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Reduce costs
Save time, money and technical resources by leveraging dynamic templates and automating document processes within a single CCM solution.
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Mitigate risks
Utilize an enterprise centralized CCM solution to ensure the approved content is available and used according to effective dates, jurisdiction, regulations, location and other criteria.
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Maximize customer lifetime value
Uncover essential data using an intuitive customer engagement platform to analyze interactions and improve future communications throughout each touchpoint.
Features
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Containerized cloud communications
Supports movement to the cloud with thin client and containerized design, author, edit and orchestration capabilities.
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Support mobile customer communications
Enables the design of responsive communications with outputs that scale and flow regardless of device or screen size.
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Easy content authoring
Empowers non-technical users with an easy-to-manage CCM solution to craft, edit and personalize content as well as create rules (content and business) without IT involvement.
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Customer engagement analytics
Allows tracking message delivery and responses and automatically responds to failures or bounce-backs through an unlimited number of failover channels.
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Simplified rationalization and migration
Eliminates content duplicates, cuts down on similar templates and simplifies migration with rationalization tools that reduce upgrade costs.
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Integration everywhere
integrates with multiple application, including ERP, CRM and the OpenText Experience Cloud, for native message delivery across channels, digital asset management, web portals, journey orchestration, customer profile data and archive/retrieval.
Take advantage of OpenText and partner services
Deployment
OpenText offers deployment choice and flexibility for OpenText Exstream
- Run anywhere and scale globally in the public cloud of your choice
OpenText Public Cloud (Multi-Tenant SaaS)
- Accelerate cloud strategies with OpenText cloud experts
OpenText Private Cloud (Single Tenant) on OpenText Cloud, AWS, GCP, or Azure
- Extend your team
Off Cloud, on-premises software, managed by your organization or OpenText
- Develop, connect and extend your Information Management capabilities
API from OpenText Developer Cloud
Professional Services
OpenText Consulting Services combines end-to-end solution implementation with comprehensive technology services to help improve systems.
- Your journey to success
OpenText Professional Services
- Plan strategically and execute tactically
Strategy & Advisory Services
- Ensure a successful Information Management project implementation
Software & Deployment Services
- Plan and deliver application upgrades and migrations
Migration & Upgrade Services
- Adapt new technologies and processes
User Adoption Services
- Deliver operationalized business results
AI & Analytics Services
- Identify and address risks
Security Services
- Digitally capture physical records
Document Capture Services
- Accelerate the Information Management journey
Consulting Services
- Comprehensive Information Management services and resources
Explore Professional Services
Partners
OpenText helps customers find the right solution, the right support and the right outcome.
- Search OpenText's partner directory
Find a Partner
- Industry leading organizations that enhance OpenText products and solutions
Strategic Partners
- Build better software products
OEM Solutions
- Explore OpenText's Partner solutions catalog
Application Marketplace
Training
OpenText Learning Services offers comprehensive enablement and learning programs to accelerate knowledge and skills.
- OpenText Exstream Training
Learn more
- Meet the demands of all types of users for effective adoption
Learning Services
- Learning on-demand
Self-paced online training
Communities
Explore our OpenText communities. Connect with individuals and companies to get insight and support. Get involved in the discussion.
- Explore ideas, join discussions and network
OpenText’s forums
Leaders trust OpenText
See how customers are succeeding with OpenText Exstream
More customer stories
Exstream resources
