Public Sector solutions
Digitize processes and meet the challenges of fiscal austerity, transparent accountability and streamlined citizen services with Public Sector solutions from OpenText
Public Sector industry challenges
Consumer expectations fueling citizen services innovation
Technology disruption is challenging governments at every level to keep pace. Consumers are more sophisticated than ever and demand positive customer experiences that include omnichannel, self-service online, mobile, not only from businesses but from the governments that serve them. Public Sector agencies are being asked to manage complex business processes and deliver the right outcome to constituents on the first touchpoint and every subsequent touchpoint, all while reducing costs and remaining transparent.
Legacy system maintenance costs debilitating innovation
The effort to maintain antiquated systems has had a severe impact on government IT expenditure. Legacy systems in the Public Sector cannot keep pace with changing organizational needs and are quickly becoming obsolete. These systems not only carry a huge operation and maintenance burden, they also introduce security risks and have become debilitating to the culture of innovation that is needed.
Pressure to integrate data and analytics into decision-making
Despite the successes that the Public Sector has seen in the past with analytics, data analysis is not integrated into most decision-making processes. By fully employing actionable data, organizations can make effective, more-informed decisions while enforcing security, privacy and regulations compliance and remaining focused on the mission.
Security and regulatory issues around cloud migration
Public Sector IT departments face unique challenges when migrating to the cloud due to regulatory and security requirements, such as FedRAMP, FISMA and UK Cloud First. By understanding and confronting the challenges associated with bringing their data to a cloud environment, organizations will be better equipped to meet mission requirements and serve their citizens.
Public Sector industry solutions
Public Sector solutions benefits
Increase productivity and mission efficiency
Accelerate strategic vision by automating manual processes, streamlining data access and improving content collaboration between Public Sector enterprises. Improve mission effectiveness from both the lead application and the enterprise content management tools.
Improve mission effectiveness with deeper insight into organizational operations, citizen needs, government compliance and regulation standards and more through integrated data and content analytics for improved decision-making.
Engage connected citizens
Eliminate paper-based communications and manual business processes and provide constituents with mobile and web self-service for interactions that are core to the agency mission.
Reduce costs and mitigate compliance risk
Speed time to value and reduce costs associated with managing processes, while enabling Public Sector organizations to digitize and transform their content and infrastructure to mitigate risk and stay compliant.
Customer success stories
Contact us to speak with a member of the Public Sector team
- 2019 technology trends driving IT modernization in the Public Sector
- Identity management platforms are central to delivering citizen experience
- How OpenText powers the Intelligent and Connected Enterprise
- Four key elements to a digital government technology platform