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Tokio Marine

Tokio Marine improves client service quality with rapid delivery of policy information

Tokio Marine logo

Leading insurer in Vietnam accelerates the production of policy documents by 40 percent and improves quality of client services with OpenText™ Exstream.

Thanks to OpenText Exstream, we’ve cut the time spent on preparing insurance documents by 40 percent. Faster processing enables our users to handle higher volumes of policy requests—empowering us to grow our business without driving up operational costs.

Van Nguyen, IT Manager


  • Preparing new policy documents to corporate clients as quickly as possible.
  • Collating information for hundreds of documents every day was highly complex.
  • Relying on manual production processes was time-consuming and labor-intensive.



  • Accelerates creation of new insurance policy documents by 40 percent, helping the company to process growing volumes of client requests.
  • Replaced cumbersome manual processes with streamlined digital authoring and editing tools, cutting production costs.
  • Improved quality of service as clients receive policy information faster, contributing to higher levels of satisfaction.

About Tokio Marine

For 25 years, enterprises have turned to Tokio Marine Insurance Vietnam for high-quality insurance and risk management services. Part of the Japan-based Tokio Marine group that operates in 39 countries, the company provides a wide range of products, from property, engineering, and marine, to trade credit, accident and health, and casualty insurance.