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MSIG Asia enhances customer experience with digital evolution

MSIG Asia logo

International insurance company builds omnichannel self-service capabilities, grows business with OpenText information management platform

This OpenText customer-centric integration will help maximize our operational efficiencies across different lines of businesses and locations, which in turn helps lower expenses and strengthens our business infrastructure.

Joseph Yew, CIO, MSIG Asia


  • Growing necessity for digitization and self-service, internally and externally
  • An increasingly distributed workforce strained to keep pace with highly regulated and collaborative processes



  • Built seamless digital experience for business users and customers
  • Enabled adaptability to meet changing needs, including self-service
  • Lowered expenses and strengthened infrastructure through operational efficiency

About MSIG Asia

MSIG Asia is a wholly owned subsidiary of Mitsui Sumitomo Insurance Company. Its parent company, MS & AD Insurance Group Holdings is one of the world’s top property and casualty insurance providers. Headquartered in Tokyo, MS & AD employs more than 10,000 people and maintains offices in close to 50 countries and regions worldwide.