TIM S/A
TIM S/A optimizes customer invoicing
Leading telecom provider enhances customer service, reduces operational costs and unpaid balances with OpenText
Challenge
- Paper-based invoicing led to processing delays
- Maintaining multiple systems proved difficult and costly
- Complying with governement and legal regulations
Product(s)
- OpenText Content Suite
- OpenText Exstream
- OpenText Object Importer, Records Management Edition
- OpenText Portal
- OpenText Professional Services
- OpenText Web Experience Management
Value
- Delivered mobile invoices to customers within three seconds
- Processed and archived nearly three million invoices in less than 48 hours
- Grew digital invoices by 52 percent in 14 months
About TIM S/A
TIM S/A, a subsidiary of Telecom Italia Móbile (TIM) and headquartered in Rio de Janeiro, serves millions of digitally savvy customers. TIM S/A provides fixed, mobile and multimedia telecommunications services to more than 18 million pos-paid customers across every state in Brazil.