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CIBC Rejuvenates Digital Collaboration

CIBC Bank USA logo

North American bank integrates core business systems, serves clients with personalized experience and content management from OpenText

The combination of OpenText Content Suite and OpenText Web Experience Management really strengthens the value proposition for our users.

Dean Haacker, Global Technology Officer and Managing Director, CIBC Bank USA


  • Update intranet to improve information access and process efficiencies
  • Replace legacy scanning solution with a robust and scalable solution
  • Update IT infrastructure for an enhanced user experience



  • Reduced cycle time, paper consumption
  • Personalized web collaboration, higher employee engagement
  • Faster response for enhanced customer service, compliance
  • Support for impressive company growth

About CIBC Bank USA

In the US, CIBC provides tailored commercial, wealth management, personal and small business financial solutions as well as cross-border banking services to clients with North American operations. It is a 150-year-old Toronto-based global financial institution with its US headquarters in Chicago. For more information, visit: