CIBC Bank USA

CIBC Rejuvenates Digital Collaboration

North American bank integrates core business systems, serves clients with personalized experience and content management from OpenText

The combination of OpenText Content Suite and OpenText Web Experience Management really strengthens the value proposition for our users.

Dean Haacker, Global Technology Officer and Managing Director, CIBC Bank USA

Challenge

Update intranet to improve information access and process efficiencies
Replace legacy scanning solution with a robust and scalable solution
Update IT infrastructure for an enhanced user experience

Product(s)

Value

Reduced cycle time, paper consumption
Personalized web collaboration, higher employee engagement
Faster response for enhanced customer service, compliance
Support for impressive company growth

About CIBC Bank USA

In the US, CIBC provides tailored commercial, wealth management, personal and small business financial solutions as well as cross-border banking services to clients with North American operations. It is a 150-year-old Toronto-based global financial institution with its US headquarters in Chicago. For more information, visit: https://us.cibc.com