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Acuity streamlines personalized, multi-channel correspondence

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Insurance provider saves time, secures compliance with OpenText Exstream

Using OpenText, we’ve reduced the volume of forms by 28 percent, and based on business user experiences thus far, we expect annual savings of 70,000 business user hours once all of the centralized printing is complete.

Marcus Knuth, Vice President for Enterprise Technology, Acuity


  • Employees manually created documents from an library of close to 2,400 templates for use within three applications, including an end-of-life mainframe print system and a proprietary internet application
  • Files were frequently downloaded to desktops for easy access which led to unnecessary risk
  • The company lacked a centralized repository with version control for company-wide consistency
  • Lack of governance proved cumbersome for users and costly for IT management, decreasing productivity and increasing needed resources



  • Reduced volume of forms by close to 30%
  • Expected savings of 70,000 business user hours, 9,000 IT hours every year forcasted
  • Mitigated risk, enhanced service with compiant, personalized communication

About Acuity

Acuity Insurance provides property and casualty insurance products for consumers and businesses in the United States. Acuity Insurance built its business protecting what matters to its customers and providing what works for its employees and partners. Acuity operates in 26 states, employs 1,300 people and manages nearly $4 billion in total assets. The property and casualty insurance company maintains an independent agent network of close to 25,000.